Skype on a laptop does not open - what should I do?

Despite the fact that in our time you can find many different applications for interacting with the interlocutor, skype remains the same high demand. Thus, in the event of any malfunction, the source of the difficulties must be eradicated immediately. In the written article, we will analyze possible defects and methods for their elimination.

Why does not skype open on a laptop?

It is permissible to identify several sources that, one way or another, can affect performance. Namely: from the program itself to defects in the operating system. However, in any situation there is a way out. First, you should divide the problem into subtypes: Skype does not open at all, an empty window opens, or an error occurs immediately. The first two of these are related to a failure in the browser, the third involves many options.

Server issues

It may be that the violation is due to a failure of the processes in the main server. This is the only case independent of user manipulation. So, it is most often temporary. But fortunately, these malfunctions are eliminated quickly enough due to the issue of technical support. This is due to the fact that the site is used by millions of people, and they can not be left without communication. Accordingly, it may take time from two hours to one day, provided that you do not warn Microsoft. If specialists on the service platform were unable to help, then it is worth considering the following options.

Internet problems

A large number of users before starting to trite forget to double-check the availability of access to wi-fi. Because of this, the connection is not possible, and login to the account fails. It is possible that the Internet will be connected to the computer, and the program will not distinguish it. It is recommended that you pay attention to the following items:

It is likely that your device has an outdated version. Therefore, you just need to update or download a new one.

Reference! There are opposite cases. That is, only the old version is able to work.

Maybe the thing is in the browser, which includes skype.
Something is wrong with the hosts file or with the regulation of the Windows network. Then it would be nice to clean and examine all the possible parameters.
Inability to connect due to VPN. When activated, it is still better to disable it.

It doesn’t matter how your equipment is connected to the network - 3 / 4G, wifi or with cable support - you should still look at the status image on the system tray. It is also useful to make sure that there is no exclamation mark in yellow near the icon. After that, you can open the links, test the performance through them. Or even use special servers, for example, Speedtest. It is thanks to him that you can find out the flow rate. If everything is in order with the Internet, then go to another point.

Failure in the program settings

It would be a good attempt to reset the parameters. However, this will require certain steps:

First you need to go to the root folder and eliminate a specific file in it. Therefore, you must disable the process through the "device manager". You can also use quick access by pressing the combination “ctrl + alt + esc”.
Then you can open the application and mark the line “execute” due to the sequence of keys “win + R”.
Now it’s essential to enter the special command “% appdata% skype” so that you are transferred to the explorer.
There you have to delete the file under the name "shared.xml".
After which, restart Skype.

Thanks to this method, self-cleaning of all available data will occur, as well as deleting profile indicators.

Reference! The contacts that were originally on the list will not be touched.

Antivirus blocking

In addition to the fact that the information on the site may undergo a virus attack, the opposite situation is obvious. With it, all procedures are blocked by a firewall or antivirus. This is due to the fact that they take the described platform as a carrier of software infections that impedes the implementation of workflows. This is why the region automatically closes at startup. If you have Kaspersky Internet Security installed, then follow the steps:

First you need to start it, and then open the auto settings using the button that is located below.
Next, you need to activate the “additional” layout in order to click on “threats and exclusions” in the future.
A window will be available for you in which you need to click on “configure inclusions” - “add”.
After you have to indicate the location of the document. In the column called “object”, it is important to enter “eicar-test-file” and include all reachable items for security.

When using a similar platform, namely Kaspersky Endpoint Security, a different course of events will be required:

First of all, it’s worth going to the settings in order to highlight the “anti-virus protection” column there.
Now press the line “settings” through the category “exceptions”. In the accessible section, you need to list the desired program.

As a result, Kaspersky will never again consider the submitted site as an insecure file, since it is listed in the corresponding folder.

Fault Resolution Options

So, if the above methods did not help get rid of the problem, you will have to proceed with the most effective solutions. The following method involves an algorithm for creating a new shortcut from the steps described below:

First you need to open the folder with the name "Program Files" through the hard drive C.
Then go to the “skype” materials by right-clicking. You need to select "send", and then - "desktop". In brackets should indicate "create a shortcut."
Therefore, an icon will appear, through which you have to open the messenger every time. In addition, you have to call a specific menu to click on the "properties" through it. In the line "object" you need to add the command - / legacylogin. And in the end, save the changes due to “apply”.

Now, thanks to the new link, the application will also be displayed in the corresponding version, however, Internet Explorer self-configuration will not be required at the same time. Let's look at a few more solutions:

As mentioned earlier, it could be viruses. In this case, it is desirable to check the laptop as a whole for their presence.

Attention! There is a high probability in unsafe software.

Previously, it is also worth making sure that the antivirus is in an updated state and is ready to reliably detect visible infections. It will be useful to re-download the drivers. To do this, it's best to check for ActiveX, JavaScript, and DirectX updates. After the procedure, you must definitely restart the device and try to turn on the site again.
Other than that, maybe you have too much garbage on the disk. In this case, it is advisable to use a utility such as CCleaner to clean it. It is possible to manually get rid of extraneous material when using indicators of drive C. That is, due to the transition to the “general” layout, you need to check all the boxes and click on “save”.
And, perhaps, the last way that resolves the issue in most cases is a complete removal or reinstallation. This procedure consists of the following steps. You need to go into "my / this computer" in advance. At the top of the resulting area, you can find the line "delete or change the program." Therefore, it is important to click on it. An inventory of all available applications opens. Among them, you need to find what you want and note “delete” near it. After that, you can reinstall and run the latest model. Therefore, it is highly recommended not to forget about updates, but to download them in a timely manner.